Return Policy

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At Artisticnyhonest, we are committed to providing high-quality bag and backpack repair services. This Return Policy outlines our procedures and guidelines for handling service-related concerns, refunds, and our satisfaction guarantee. Please read this policy carefully to understand your rights and our obligations.

1. Our Satisfaction Commitment

We take pride in our craftsmanship and strive to ensure that every customer is satisfied with our repair services. Our goal is to restore your bags, backpacks, and fabric cases to excellent condition. If you are not completely satisfied with our work, we want to know about it so we can make it right.

2. Service-Based Business Notice

Please note that Artisticnyhonest is a service-based business specializing in repairs and restorations. Unlike retail stores that sell products, our returns and refunds policy is designed specifically for repair services. The nature of our work means that traditional return policies may not apply in the same way they would for product purchases.

3. Quality Guarantee

We stand behind the quality of our repair work. All repairs performed by Artisticnyhonest are backed by our quality guarantee:

• Workmanship is guaranteed for 90 days from the date of service completion
• If the repair fails under normal use within this period, we will re-repair the item at no additional charge
• This guarantee covers defects in our workmanship, not damage caused by accidents, misuse, or normal wear and tear after the repair
• The guarantee applies to the specific repair work performed and does not cover other parts of the item

4. Inspection and Approval Process

To ensure customer satisfaction, we follow a thorough inspection and approval process:

4.1 Pre-Repair Assessment

Before beginning any repair work, we conduct a detailed assessment of your item and provide you with:

• A written description of the damage or issues identified
• A clear outline of the recommended repairs
• An estimated price for the repair services
• An estimated timeline for completion

4.2 Customer Approval

We do not begin repair work until you have reviewed and approved our assessment and quote. This ensures transparency and prevents any surprises regarding the scope of work or pricing.

4.3 Post-Repair Inspection

Upon completion of repairs, we encourage you to inspect the item in our presence (if picking up in person) or within 48 hours of receiving the item (if shipped). Any concerns should be reported immediately so we can address them promptly.

5. Addressing Concerns

If you are not satisfied with our repair work, please follow these steps:

5.1 Immediate Notification

Contact us as soon as possible after discovering the issue. Prompt notification allows us to better assess and resolve the problem. You can reach us by phone or email during business hours.

5.2 Documentation

When reporting an issue, please provide:

• Your name and contact information
• The date of the original repair
• A description of the problem
• Photos of the issue, if applicable
• Your receipt or service order number

5.3 Assessment

We will assess the situation and determine whether the issue is covered under our quality guarantee. This may require you to bring the item back to our workshop for inspection.

5.4 Resolution Options

Depending on the nature of the issue, we may offer the following resolutions:

• Re-repair of the item at no additional charge
• Partial refund for unsatisfactory portions of the work
• Full refund in exceptional circumstances
• Alternative solutions as mutually agreed upon

6. Refund Eligibility

Refunds may be considered in the following situations:

• The repair was not completed as described in the approved quote
• The repair failed due to our workmanship and cannot be re-repaired
• We were unable to complete the repair after you were charged
• Significant delays occurred beyond agreed timelines without proper communication

6.1 Non-Refundable Situations

Refunds are generally not available in the following circumstances:

• Change of mind after approving the repair quote
• Damage that occurred after the repair was completed and the item was returned to you
• Pre-existing conditions that were disclosed before the repair
• Items left unclaimed for more than 90 days after completion notification
• Repairs that were successfully completed as quoted but do not meet subjective aesthetic preferences

7. Refund Process

If a refund is approved, the following process will be followed:

• Refunds will be processed within 10-14 business days of approval
• Refunds will be issued using the original method of payment when possible
• You may be asked to return the item before the refund is processed, depending on the circumstances
• Partial refunds may be prorated based on the work completed

8. Cancellation Policy

If you wish to cancel a repair order:

8.1 Before Work Begins

You may cancel your repair order at any time before work begins without penalty. Simply contact us to notify us of your cancellation.

8.2 After Work Has Started

If work has already begun on your item, cancellation may result in charges for the work completed up to that point. We will provide you with a breakdown of any charges that may apply.

8.3 Materials Already Purchased

If we have purchased special materials specifically for your repair (such as custom-ordered hardware or specialty fabrics), you may be responsible for the cost of those materials, even if you cancel the order.

9. Unclaimed Items

Items left at our workshop must be picked up within 90 days of the completion notification. After this period:

• Storage fees may apply
• We will make reasonable efforts to contact you
• Items unclaimed for more than 180 days may be considered abandoned
• We reserve the right to dispose of abandoned items in accordance with applicable laws

10. Limitations of Liability

While we take every precaution in handling your items, please note:

• Some items may have pre-existing conditions that make repairs difficult or impossible
• Older or fragile materials may react unpredictably to repair processes
• We will inform you of any significant risks before proceeding with repairs
• Our liability is limited to the cost of the repair services performed

11. Shipping and Delivery

For customers who ship items to us for repair:

• You are responsible for the cost and risk of shipping items to us
• We recommend using insured shipping for valuable items
• Return shipping costs are typically the customer's responsibility unless otherwise agreed
• We are not responsible for damage that occurs during shipping

12. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Return Policy or need to report an issue with our services, please contact us at:

Artisticnyhonest
500 SW Court Ave, Pendleton, OR 97801
Phone: +1 541-276-3441
Email: callme@artisticnyhonest.world

Our team is available during business hours to assist you with any concerns or questions you may have.